Processing & shipping times

Axiom Labs ships carefully packed car care products for website orders placed at axiomcarlabs.com.

• Orders are typically processed within 1–2 business days after payment clears (weekends and holidays excluded).
• Once shipped, standard domestic delivery usually takes about 3–5 business days, depending on destination and carrier service.

Processing and transit times are estimates, not guarantees. High-volume periods, weather, and carrier delays may extend delivery.

Shipping rates & delivery estimates

Free standard shipping on every website order to eligible U.S. addresses. No order minimum.

• Standard shipping — Free on every order
• Delivery estimate — About 3–5 business days after your order ships

Checkout shows the shipping method available for your address. Delivery windows shown at checkout or in tracking are estimates only and are not guaranteed delivery dates. Expedited options (if offered) may carry an additional charge and will be shown at checkout before you pay.

Order tracking

When your order ships, you’ll receive a confirmation email with tracking information (when provided by the carrier).

Use that tracking link to follow progress. If tracking hasn’t updated after several business days, or you can’t locate your shipment email, contact sales@axiomcarlabs.com with your order number.

Shipping restrictions

Where we ship

We currently ship website orders to addresses within the United States, including residential and commercial destinations. Availability for PO Boxes, APO/FPO, and certain remote locations depends on the carrier and product type; if an address can’t be served, we’ll contact you or cancel and refund as needed.

Liquids & chemical products

Many Axiom Labs products (including liquid car-care items such as Si14 Ceramic Detailer and similar formulas) are subject to carrier rules for liquids and chemicals. Some destinations, service levels, or packaging limits may apply. We pack to meet carrier requirements; if a carrier refuses or returns a shipment due to destination or product restrictions, we’ll work with you on a resolution.

Address accuracy

Please double-check your shipping address at checkout. Axiom Labs is not responsible for delays or failed delivery caused by incomplete or incorrect address information.

If a package is returned to us because of an address error, refusal, or failed delivery attempt, we may offer a reship. Reshipping fees (and any return-to-sender charges) may apply and are the customer’s responsibility unless the issue was caused by an Axiom Labs error.

Lost, stolen, or damaged packages

Please inspect your order when it arrives. If something is damaged, missing, or incorrect, contact us within 14 days of delivery at sales@axiomcarlabs.com or use our Returns & Claims form.

To help us resolve the issue quickly, include:

• Your order number
• Clear photos of the product, shipping box, and packaging (for damage claims)
• A brief description of what happened

For packages that appear lost or damaged in transit, our team will help review tracking and, when appropriate, work with the carrier on a claim. Resolution may include a replacement or refund when verified.

Once a shipment is marked delivered by the carrier, Axiom Labs is not responsible for packages that are lost or stolen after delivery. If you believe a package was stolen after delivery, report it to local authorities and the carrier; we’re happy to share tracking details to support that process.

For return eligibility, restocking, and warranty terms, see our Returns Policy.