Overview

We stand behind Axiom Labs products and want every order to feel driveway-simple from checkout to finish. If something isn’t right, we’ll help — within the guidelines below.

Start any return, exchange, or damage / missing-package claim at our Returns & Claims form — it takes about a minute.

The Axiom Labs Guarantee

Love your results or your money back.

If an Axiom Labs product doesn’t meet your expectations, contact us within 30 days of delivery at sales@axiomcarlabs.com or through our Returns & Claims form. Include your order number and a short note about what didn’t work — we’ll make it right with a refund or replacement.

This guarantee is how we stand behind driveway-simple results. Misuse, improper storage, freezing, overheating, or incorrect application are not covered.

Return eligibility

Standard unused returns are accepted within 30 days of delivery when all of the following are true:

• The item is unused, unopened, and in its original packaging
• Original labels and accessories are included
• Proof of purchase is provided
• The product has not been used, tested, or tampered with

Opened chemical products are generally not accepted as unused returns for safety reasons — but they remain covered by The Axiom Labs Guarantee above when you’re unsatisfied with results.

Items that do not meet these conditions (and are not a verified guarantee claim) will not be accepted for return or refund.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact us at sales@axiomcarlabs.com or use the Returns & Claims form within 14 days of delivery.

To process your claim, please include:

• Clear photos of the product
• Photos of the shipping box and packaging
• Your order number
• A brief description of the issue

Once verified, we will determine an appropriate resolution, which may include a replacement or refund when appropriate.

Once a shipment is marked delivered by the carrier, Axiom Labs is not responsible for packages lost or stolen after delivery.

Final sale & non-returnable items

The following items cannot be returned as unused stock:

• Products marked as Final Sale
• Clearance or discontinued products
• Gift cards (if offered)
• Products damaged due to misuse, improper storage, freezing, overheating, or incorrect application

Final Sale items are clearly identified at purchase and are not eligible for return or the satisfaction guarantee. If you have questions about eligibility, contact us before ordering.

How to start a return

To start a return, click here.

Submit the Returns & Claims form with your order number, email used at checkout, and a short note about why you’re returning. If approved, we’ll reply with return instructions.

Items sent back without prior authorization will not be accepted.

Return shipping & restocking

Unless the return is due to a verified Axiom Labs defect or shipping error:

• Customers are responsible for return shipping costs
• A 10% restocking fee may be deducted from approved refunds

The restocking fee helps cover payment processing, handling, inspection, and packing. Original outbound shipping charges are non-refundable unless the return is due to a verified Axiom Labs error.

Refund processing

Once your return is received and inspected, you will be notified of approval or denial.

If approved, a refund (less any applicable restocking fee) will be issued to your original payment method within 10 business days.

Your bank or card provider may need additional time to post the refund. If you have not received it within 15 business days of approval, email sales@axiomcarlabs.com.

Warranty policy

Axiom Labs offers a 30-day limited warranty against manufacturer defects for eligible non-liquid products (accessories and similar hard goods).

What is covered

• Manufacturer defects in materials or workmanship
• Failures under normal, intended use during the warranty period

What is not covered

• Liquid chemical products (detailers, cleaners, dressings, coatings, soaps, etc.)
• Damage from misuse, neglect, improper application, or modification
• Damage from drops, freezing, excessive heat, or improper storage
• Normal wear and tear

To submit a warranty claim, click here.

If approved, Axiom Labs may issue a replacement, store credit, or partial refund at our discretion. Coverage applies only to the original purchaser and is non-transferable.

Chargebacks & abuse prevention

Axiom Labs reserves the right to deny refunds, returns, or warranty claims in cases of suspected abuse, fraud, excessive return activity, or policy manipulation.

Customers who initiate chargebacks without first contacting our support team may be subject to account restrictions and order cancellation.